Privacy notice
Last updated: 7 November 2026
1. Who the controller is
The controller of your personal data is Appliment d.o.o. za informatičke usluge, Utinjska ulica 19, 10000 Zagreb, Croatia, OIB 32696391835. For any data protection question, write to .
2. What this notice covers
This notice covers visitors to this website and people who send us a demo request through the form.
It does not cover data that companies using MetaBlink Field Service enter into the system itself (for example clients, sites and work orders). Those companies decide about that data as controllers, and Appliment d.o.o. processes it for them as a processor.
3. What data we collect and why
| Data | Purpose | Legal basis (GDPR) |
|---|---|---|
| Full name, company, email, phone (optional), number of technicians, how you manage work orders and your message from the form | Replying to your request and arranging the demo | Consent and steps taken at your request before entering into a contract (Art. 6(1)(a) and (b)) |
| Technical data (IP address, browser, time of access) in server logs | Security and proper operation of the website | Legitimate interest (Art. 6(1)(f)) |
| Google Ads cookies (_gcl_au, _gcl_aw), ad click ID, visit data and a "request sent" event (without the form content) | Measuring enquiries that come from our ads | Consent (Art. 6(1)(a)) |
Please do not enter special categories of data (for example health data) in the free text fields of the form.
4. External services
We use Web3Forms to process the form; it forwards the form content to our email. We use Google Ads (Google Ireland Limited) to measure enquiries that come from our ads, only with your consent. Details are in the Cookie policy.
5. Recipients
We share data only with those who help us provide the service, under contract:
- server and infrastructure providers (hosting),
- form processing and email providers,
- our accountants and public authorities where the law requires it.
For visit and ad measurement, data is also received by:
- Google Ireland Limited (Google Ads), only with your marketing consent: visit data, _gcl_* cookies and a "request sent" event without the form content. Google processes this data for ad measurement as an independent controller under its own terms. If the Google Ads tag is linked to Google Analytics statistics in Google's account, Google also receives visit data for those statistics under the same consent.
We do not sell data. Apart from Google to the extent described above, and only with your marketing consent, we do not pass it to third parties for their marketing.
6. Transfers outside the EU
Some service providers may process data outside the European Economic Area, for example Google in the United States. In that case the transfer relies on the European Commission's adequacy decision (EU-US Data Privacy Framework) for certified providers, the European Commission's standard contractual clauses or another valid mechanism.
7. How long we keep data
- We keep the data from your request while we discuss the demo and cooperation, and at most 24 months after the last contact.
- We keep server logs only as long as needed for the security of the website.
- Google Ads cookies (_gcl_au, _gcl_aw) stay on your device for 90 days or until you delete them by withdrawing consent; Google keeps the data it received under its own terms.
8. Your rights
You have the right of access, rectification, erasure, restriction of processing, objection and data portability, and the right to withdraw consent at any time. How to exercise these rights is described on the Data protection (GDPR) page. Send your request to ; we reply within one month at the latest.
9. Cookies
We explain cookies separately in the Cookie policy.
10. Changes to this notice
We update this notice when the website or the law changes. The new version applies from the date shown at the top of the page.
11. Supervisory authority
If you believe we have processed your data unlawfully, you can contact the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.